Smart Paint Home | Gulshan 2
Deposits, weather holds, unused coats, and how money returns in BDT when a Gulshan painting job changes.
This Refund Policy explains deposits, cancellations, unused materials, and when money returns to you in Bangladeshi Taka. It applies to Smart Paint Home work booked from the Gulshan desk.
Painting is mostly labour and opened chemistry. Once a tin is tinted and a wall is coated, we cannot put the day back on a shelf. That fact shapes every line below.
A deposit reserves crew time and procures tinted materials. If you cancel more than 72 hours before the agreed start, we refund the deposit minus any tins already tinted to your locked colour and any non refundable permit or scaffold booking we made at your request, with receipts.
If you cancel inside 72 hours, the deposit is kept against lost crew allocation, except where we caused the cancel by failing to arrive without a weather or access reason.
Consultancy only visits, if charged separately, are refundable if you cancel more than 24 hours before the visit. Inside 24 hours the visit fee is kept unless we missed the slot.
If we cancel for reasons other than weather, access, or a site condition we warned you about, you may choose a new date or a refund of unused fees including the deposit.
Weather holds are reschedules, not refunds, unless you decide to stop the job entirely. Then unused labour is credited. Opened and tinted materials already on site are charged at cost as listed.
If you stop a job mid way, you pay for labour and materials used, protection installed, and a reasonable demobilisation. Any unused deposit balance returns after we subtract those amounts.
If we stop because the site is unsafe, or because an active leak makes coating dishonest, we bill for diagnosis and protection already done. Remaining deposit for undone coats returns.
Colour change after you locked a sample is not a defect. Extra coats and new tins are variations you pay. We do not refund the first system because a new fashion arrived on Instagram.
If workmanship fails inside the warranty on your quote, our first remedy is repair. A refund is considered only if repair is not reasonable, and then it is limited to the failing portion, not the entire house as a bargaining chip.
Claims need photos in daylight and a chance for us to inspect. Third party recoats before inspection can void the claim.
Refunds go back by the same channel as payment where possible, in BDT, within 14 working days after we agree the amount. Bank timings are outside our control.
Write to info@smartpainthome.com with the quote number, site address, and the reason. The Gulshan desk logs the request.
Opened tins tinted to your colour. Permit fees already paid to a building or authority. Scaffold already erected at your request. Days we stood ready while access was refused.
Third party damage, new leaks, and cleaning with harsh chemicals are not refund events.
info@smartpainthome.com | +880 1711 882 441 | House 18, Road 53, Gulshan 2, Dhaka 1212, Bangladesh.
Effective 18 August 2026.
